What does a ‘contact’ mean?

A contact is a unique email address uploaded into Firecart by you or captured through various landing pages. While calculating the pricing above, try to estimate your total contacts by adding your current database contacts and the number of contacts you expect to add in the coming 6 months.


What does an ‘email credit’ mean?

An email credit is consumed when you send an email through Firecart. The different ways in which Firecart sends email is through email marketing campaigns, triggered drip email campaigns, landing page autoresponders, referral program related messages, etc. While calculating the pricing above, try to estimate how many email credits would suffice your needs every month.


How does the free trial work?

During the free trial, you get access to the ‘Startup Plan’ above which includes all Firecart features but with a few limitations on contacts uploaded and emails sent out per month.


Why do I need to pre-pay for 6 months in advance?

Lets be realistic, any successful marketing activity takes a few months to show results. Our experience shows that our clients who commit to us for at least 6 months tend to be more successful in achieving their goals through Firecart. Ultimately, we care about your marketing success and this contract commitment helps us make you more successful.


What type of payments do you accept?

We accept all major credit cards.


What if I exceed my purchased monthly ‘contacts’ or ‘email’ limits?

You will get a notification when you are running close to your monthly ‘contacts’ or ‘email credit’ limits. You can then purchase additional contacts or emails to ensure you have enough credits for your growing marketing needs. If you exceed your limits without purchasing more credits, we will simply charge you an overage fee for the exceeded amount. The overage amounts are clearly mentioned in your dashboard.


Is my data safe?

Absolutely. Firecart is an international product built by a world class team that understands the value of your data privacy to you. We also know that your data belongs to you and no one else. The product is built with the industry leading security measures. We allow easy export of your data should you decide to close your Firecart account.


Can I cancel, upgrade, downgrade my subscription?

You can upgrade your plan and/or purchase more credits in your current plan anytime through your dashboard. You can downgrade your account anytime and we will simply apply the downgraded limits from the next month onwards. You can cancel and delete your Firecart account anytime.